⚠️ Important Distinction: Subscription vs. Current Order ⚠️
It's crucial to understand that cancelling your subscription DOES NOT automatically cancel your current, active order. Your current order will proceed and be shipped as scheduled unless you specifically confirm its cancellation with our team.
Cancelling Your Current Order & Refund Policy 📦💸
To cancel an order that is already processed or pending shipment, direct confirmation with our customer service team is required.
As per our refund policy for completed telehealth visits and chosen plan cancellations, your total payment can be refunded, minus a $50 professional fee.
To proceed with cancelling your current order and initiate your refund, please contact our customer service team to confirm your cancellation request. If we do not receive your confirmation, the order will be processed and shipped as scheduled. ✉️✅
Cancelling Your Subscription for Future Orders 🗓️
If you wish to cancel your subscription to prevent future automatic renewals, you can do so through your patient portal. This will stop all future billing and shipments.
Here’s how you can cancel your subscription:
Log in to your Patient Portal 🔑
Go to "Subscription History." ➡️
Click the arrow on the right of your current subscription to open it. 🖱️
Scroll to the bottom. 👇
Under "Subscription Actions," click "Cancel" to cancel your subscription. ✅
⏲️ Pause Your Subscription Notice
You are choosing to pause your subscription.
When you resume, your provider will review the time since you last took your medication before deciding how to continue. Longer gaps (more than 60 days) are more likely to require a change to your dosage. If you resume within 30 days or less, your provider may prescribe where you left off.
Your provider makes this determination and has the final say. Brello does not determine your strength or whether your prescription is continued.
By pausing your subscription, you acknowledge the above information.
Also, please create a linear ticket so the disclaimer is updated in the Brello App pop up.
Need Assistance?
If you have any questions about your order or need further assistance you can reach us through any of the following channels:
Email: info@brellohealth.com
Live Chat: Available through the Brello website and Brello App
Phone: 1-888-BRELLO-1
We're always here to help! 😊