⚠️ Important Distinction: Subscription vs. Current Order ⚠️
It's crucial to understand that cancelling your subscription DOES NOT automatically cancel your current, active order. Your current order will proceed and be shipped as scheduled unless you specifically confirm its cancellation with our team.
Cancelling Your Current Order & Refund Policy 📦💸
To cancel an order that is already processed or pending shipment, direct confirmation with our customer service team is required.
As per our refund policy for completed telehealth visits and chosen plan cancellations, your total payment can be refunded, minus a $50 professional fee.
To proceed with cancelling your current order and initiate your refund, please contact our customer service team to confirm your cancellation request. If we do not receive your confirmation, the order will be processed and shipped as scheduled. ✉️✅
Cancelling Your Subscription for Future Orders 🗓️
If you wish to cancel your subscription to prevent future automatic renewals, you can do so through your patient portal. This will stop all future billing and shipments.
Here’s how you can cancel your subscription:
Log in to your Patient Portal 🔑
Go to "Subscription History." ➡️
Click the arrow on the right of your current subscription to open it. 🖱️
Scroll to the bottom. 👇
Under "Subscription Actions," click "Cancel" to cancel your subscription. ✅
⏲️ Pause Your Subscription Notice
You are selecting to pause your subscription. Please take note that if the subscription is not resumed within 30 days or less, you may be required to have a new consultation with your healthcare provider and/or prescriber and may be required to restart the medication based on a new prescription at a different dosage based on your provider’s recommendations and judgment. Therefore, it is possible that your previous dosage strength will not be continued.
To maintain continuity including your current dosage, resume your medication within 30 days to maintain your current dosage
By pausing your subscription, you acknowledge the above information.