This feature must be enabled in the settings. To do so, follow this helpsheet.
Commitment periods are a good way to make sure your members are committed for a given period of time. Ensuring a recurring revenue stream for your studio. Let's see how to activate it.
Step 1: Go to the subscription page
Go to the subscription page
Edit or add a new subscription
Step 2: Add a commitment period
Scroll down to the bottom of the form
Activate the toggle "Commitment period"
Indicate the duration of the commitment (per days, weeks, months, or years)
Click on "Save" and that's it, from now on, members subscribing will be committed for the given amount of time.
If you are editing an already existing subscription, the changes will be applied only to future purchases.
Important notes
The commitment period won't be displayed on the subscription store on the marketplace and app. You must indicate it in your Description and/or Terms.
The commitment period will start from the date of the first invoice of the subscription.
In the case of a subscription starting in the future, the commitment period will start from the date of the first invoice (and not the date when the subscription was taken).
However, in this case, during the period when the subscription is not yet started. If there is a commitment period, the member won't be able to cancel the subscription themselves.
If there is an autorenewal, the commitment period will not be renewed at the renewal.
What your members will see
On the member side, if they go and try to cancel their subscription, the button will be deactivated.
To find out more about how your members can cancel their subscriptions independently, click here.