This feature must be enabled in the settings. To do so, follow this helpsheet.
Your members have the option to cancel their subscriptions themselves. Here's how they can do it:
Step 1: Accessing the Subscription
To do this, they must log in to their member profile, either from the corresponding widget or from the marketplace.
Access the "My Subscriptions" tab.
In the active subscriptions, click "View Details" of the desired subscription.
Finally, click the "Unsubscribe" button.
Subscriptions with a commitment period will have this button blocked (see this help article).
Step 2: Unsubscribing
After clicking "Unsubscribe," a confirmation window will appear.
Click "Unsubscribe" again.
After a few seconds of loading, the following message will appear. That's it, your member is unsubscribed!
Click the cross to close the window.
Your members will receive an email confirming that their subscription has been discontinued
How will it appear to your members?
On their interface, your members will see:
A "Unsubscribed" tag on the corresponding subscription.
In the details, the mention "Unsubscribed" as well as the date until which they can benefit from their subscription.
How will it appear to you?
Just like a completed subscription from the back office, the subscription will have the status "stopped."
On the member's subscription, you can see the scheduled stop and edit it if needed.
If you want to monitor member subscription cancellations more closely, please read the following article.
Understanding the Unsubscription Logic
When your members unsubscribe, it does not directly stop their subscription. Indeed, their subscription will only be stopped after the next invoice pending payment. In most cases, your members will still benefit from their subscription for the current cycle and the next cycle (which they will have to pay).
To better understand, here are some example situations. For these examples, we will use a monthly subscription.
The subscription is in progress
In this example, it is March 10th. The next invoice pending payment is March 17th. If the member cancels their subscription today, it will be stopped after the March 17th invoice.
The member will still have to pay their March 17th invoice and will benefit from their subscription until April 17th (excluded).
The subscription will appear like this, following its stop:
The subscription has just started
In this example, it is March 10th and the subscription has just started.
At bsport, subscription payments always occur the day after the first invoice around 10 a.m. The next invoice pending payment is therefore that of March 10th.
If the member cancels their subscription today, it will be stopped after the March 10th invoice.
The member will still have to pay their March 10th invoice and will benefit from their subscription until April 10th (excluded).
After cancellation:
The subscription has not yet started
In this example, it is March 10th and the subscription will start on April 2nd. The next invoice pending payment is therefore that of April 2nd.
If the member cancels their subscription today, it will be stopped after the April 2nd invoice.
The member will still have to pay their April 2nd invoice and will benefit from their subscription until May 2nd (excluded).
After cancellation:
