We are rolling out the new subscription progressively to selected studio. Please ask your bsport contact for more information on eligibility and activation
Overview
A subscription contract defines a recurring billing plan and the benefits members receive at each billing cycle (passes or appointment passes).
Use subscriptions when you want to:
Charge members on a recurring basis (monthly, yearly, every 28 days, etc.)
Bundle recurring access (credits or unlimited usage) into a single product
Automatically renew memberships after a commitment period
Key change: Pass settings are now configured directly inside the subscription form. You no longer need to create a pass separately. The system automatically creates an internal pass linked to the subscription, which members use when booking.
How to think about subscriptions
A subscription is a recurring contract between you and a member.
Each billing cycle:
The member is charged automatically
A new pass or appointment pass is granted
Previous cycle credits do not roll over (unless otherwise configured)
Subscriptions are time-based, not usage-based:
Billing happens on a schedule
Access is refreshed every cycle
How it works
Each subscription defines:
Pricing and billing rules
Commitment length and renewal behavior
The pass or appointment pass granted per billing cycle
Members are billed automatically according to the defined cadence
At the end of the commitment period, subscriptions can renew automatically with a new billing cycle
How to use it
Click here to learn how to set up a 12-month Yoga subscription (auto-renew)
Accessing Subscription
Go to Products > Subscriptions.
The page lists Subscriptions available for sale.
Each row shows the subscription name, price, and billing count.
Actions on the right let you assign, edit, or delete a subscription.
Use Search for a subscription to filter the list.
Create a new subscription
Click Add a subscription to open the subscription form.
1. General information
Subscription name: The name shown to customers.
Description: Visible in the backoffice and on the customer-facing flow.
2. Price
Recurring payment: The amount charged every billing cycle.
Commitment/joining fee: Added to the first invoice.
VAT / Sales tax: Percentage applied to the subscription.
3. Billing - when and how members are charged
This is where you decide:
When the first invoice is issued
How often members are charged
Whether the subscription renews automatically
Billing date
Invoice on date of purchase The billing cycle starts on the purchase date. Each invoice follows that date.
Invoice on a fixed day of the month Billing happens on a specific day. ⚠️ Only available for monthly subscriptions with at least 2 invoices. When members subscribe, the first invoice is calculated on a pro rata basis for the time remaining before the next billing cycle.
Billing frequency
Repeat every: Choose the recurrence (e.g. every 1 month, every 28 days).
Number of invoices: Total invoices in the initial commitment.
Renewal
When automatic renewal is enabled, the subscription continues after the commitment period.
The renewal period can differ from the initial commitment.
Example
A member purchases a subscription with:
Monthly billing on the 5th of each month
An initial commitment of 12 months
Automatic renewal every 6 months
Configuration:
Invoice on a fixed day: 5
Repeat every: 1 month
Number of invoices: 12
Automatic renewal: Enabled
Renewal length: 6 months
4. Terms
Terms is required. This is the legal notice customers must accept during purchase.
5. Subscription type
This section defines what access the member receives at each billing cycle.
You can include:
Appointment passes (for appointments), or
Passes (credit-based or unlimited access to activities)
If you choose Passes
If you choose Passes
Credits
Limited: Set a fixed number of credits per cycle
Unlimited: Unlimited credits per cycle
Unlimited subscriptions
Require a Theoretical marginal contribution (incl. VAT) This value is used for payroll and revenue allocation.
Usage limits (optional)
Limit bookings per day, week, or month
Restrict access by:
Activity (Hot Yoga Classes, Reformer classes..)
Category (Yoga, Pilate …)
Room or Establishment
If you choose Appointment Pass
If you choose Appointment Pass
Credits
Set a fixed number of credits per cycle
Teacher payment
Define how the appointment pass contribute to teacher’s payroll
Compatible appointments
Define the appointments the appointments with which this subscription can be used
6. Conditions
Control who can see or assign this subscription.
Unavailable for purchase The subscription will not appear in the member app or web shop.
Hidden to staff Staff members cannot assign this subscription manually.
Mark as recommended Highlights the subscription in the app and web shop to increase visibility.
7. Advanced (optional)
You can set up automatic tagging for members buying this subscription.
8. Save
Click Save to create the subscription. It appears in the subscriptions list.
Tutorial : 12‑month monthly Yoga subscription (auto‑renew)
Use this step-by-step example as a reference while creating your own subscriptions.
This example creates a monthly Yoga subscription that:
Includes 10 credits per month
Bills members monthly
Has a 12-month commitment
Automatically renews after the commitment period
Step 1: Open subscriptions
Go to Products > Subscriptions
Click Add a subscription
This opens the subscription creation form.
Step 2: General information
Fill in the basic subscription details:
Name: Yoga Monthly 10
Description: 10 credits per month for Yoga classes
💡 Tip: Use clear, benefit-oriented names so members understand the offer at a glance.
Step 3: Price
Define how much the member pays:
Recurring payment: Set your monthly price (e.g. €100)
Joining fee: €0 (or set one if applicable)
VAT / Sales tax: Set your applicable rate (e.g. 21%)
Step 4: Billing (monthly for 12 months)
Configure when and how often billing occurs:
Invoice on date of purchase: Selected
→ Ensures billing aligns with each member’s start date
Repeat every: 1 month
Number of invoices: 12
Automatic renewal: Enabled
This means the member is billed monthly for 12 months, then continues on a new renewal cycle.
Step 5: Subscription type (included pass)
Define what access the member receives each month:
Included: Passes
Credits: Limited
Number of credits: 10
Activities: Select Yoga
Leave other filters empty unless you want to further restrict usage (e.g. by room or category)
Each billing cycle will grant the member 10 Yoga credits.
Step 6: Conditions
Control visibility and promotion:
Mark as recommended: Enabled
Leave other conditions disabled unless you want to:
Hide the subscription from members, or
Prevent staff from assigning it manually
Step 7: Save
Click Save to create the subscription.
The subscription now appears in the subscriptions list and is available according to the configured conditions.
Permissions
Subscriptions can be hidden from purchase flows and from staff assignment via Conditions.
If a subscription is marked as manager-only or staff-restricted in your setup, staff cannot assign it.
Errors & troubleshooting
Subscription doesn’t appear for members: Check “Hidden from clients.”
Staff can’t assign a subscription: Check “Hidden from staff.”
Fixed billing day not available: This is only allowed for monthly subscriptions with recurrence of 1 and at least 2 invoices.
Unexpected price shown: Edit the subscription and confirm recurring payment and joining fee.
My activity isn’t selectable: Confirm the activity are configured and active.
FAQ
Do I need to create a pass separately?
Not any more, pass settings are configured directly inside the subscription form.
Can I limit usage for an unlimited subscription?
Yes. You can cap usage per day/week/month and restrict access by category, activity, or room.
Can a subscription be hidden without deleting it?
Yes. Use “Hidden from clients” and/or “Hidden from staff.”