Cancel a recurring session
Step 1: Click the recurring session you want to cancel > Cancel.
Step 2: Turn on "Do you want to delete ALL similar sessions?" > Select the sessions you want to cancel > Confirm.
⚠️ Note: This change is permanent. Your session will no longer be visible to end clients, but you'll still be able to access it.
If you delete a session by mistake that had participants booked in, you'll need to recreate the session and manually rebook them.
Grouped cancellation using a pre-filtered calendar
Step 1: Pre-filter by instructor, venue, activity.
Step 2: Click the gear icon > "Click Grouped cancellation".
Step 3: Select the date range for the sessions you want to bulk delete.
⚠️ Note: This action is irreversible.
Hide cancellations in the manager calendar and client calendar
Step 1:
Manager interface: In your calendar, click the gear icon in the top-left corner and select "Hide cancellations".
Step 2:
Client interface: Go to Settings > Customisation > Make sure the following option is unchecked: "Show cancelled sessions in the client calendar".
Bulk delete a recurring session.
Step 1: Click the cancelled recurring session > Click Delete
Step 2: Turn on "Do you want to delete ALL similar sessions?" > Confirm.
Step 3: Make sure to check the option at the bottom of the form that says "Delete all sessions including associated bookings" > Confirm.
⚠️ Note: This action is irreversible and will delete all bookings, even those that are cancelled
In the new Back Office
Cancel several classes at once
In the Calendar > Classes tab, select the 3 dots next to "Add a class" to open More actions, then choose to cancel several classes at the same time.
To target the right classes, apply your filters first — you can filter by Service, Instructor, Level, Facility, Visibility, or substitutions. Filters support multi-select and saved presets, so your grouped cancellation only applies to the classes you've filtered.
Cancel a recurring class
Select the class > Cancel, then choose the option to cancel the similar classes in the recurrence.
Hide cancellations
Manager calendar: cancelled classes keep a permanent strikethrough. To hide them, use the "Show cancelled classes" toggle under View.
Client calendar: go to Settings > Customisation and make sure "Show cancelled sessions in the client calendar" is unchecked.
Permanently delete a cancelled class
Select the 3 dots in the row of the cancelled class, then select Permanently delete — this option only appears for cancelled classes.
⚠️ Note: this action is irreversible. Permanently deleting a cancelled class removes it entirely, along with its history and associated bookings.
What hasn't changed
Cancelling a class still makes it unavailable for booking while keeping it on your calendar for data retention — and it can be restored from the 3-dot menu. Deleting remains permanent and cannot be undone. If you delete a class by mistake that had participants booked in, you'll still need to recreate it and manually rebook them.