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Change the email of a member account
Change the email of a member account

How to edit the email of a member account and what are the different possibilities

Customer Care avatar
Written by Customer Care
Updated over a year ago

It is possible to modify the email address associated with a member's account directly from his account or from the backoffice.

There are several cases :

For members who already have an email address associated with their account

1st case: Modification of the email address of a member (that already has an email) by adding an email not belonging to bsport's database

  • Sends an informative email to both email addresses (new + old)

  • Email is modified instantly

2nd case: Modification of the email address of a member (that already has an email) by adding an email belonging to another studio using bsport

  • Sends a confirmation email

    • to the new email address to accept the merge

    • to the old email address with a button to refuse the merge

  • Keeps the old email until the confirmation is done

  • After 7 days without confirmation --> modification request expires

For members who don't yet have an email address associated with their account

3rd case: Adding an email address for a member (not having email) with an email NOT belonging to the bsport database

  • Sends an informative email to both email addresses (new + old)

  • Email is modified instantly

4th case: Adding an email address for a member (not having email) with an email belonging to another studio

  • Sends a confirmation email to the new email address to accept the merger

  • Keeps the old email until the confirmation is done

  • After 7 days without confirmation --> change request expires

For Franchises

5th case: Modification of a member (that already has an email) by adding an email belonging to the franchise

  • Sends an email to warn of the merger

  • Instant merger

6th case: Adding an email address for a member (not having an email) with an email belonging to the franchise

  • Sends an email to warn of the merger

  • Instant merger

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