What is Wellhub?
Wellhub is a platform that allows its members to access thousands of sports and wellness establishments. With the bsport <> Wellhub integration, you can expand your studio’s reach by making it visible to a wide network of potential members.
By integrating with Wellhub, you’ll open your studio doors to new members and help grow your business!
How to Set Up the Wellhub Integration
Review your current process: if you were previously using a workaround to work with Wellhub, you will need to adapt your current process.
For example, if you previously asked Wellhub members to book through bsport platform, and if you gave them free passes, you need to edit previous instructions and stop providing those free passes: Wellhub members must book through Wellhub, and the integration will automatically book them on bsport and provide them special passes.
Before setting up the integration, check Wellhub's Partner Portal for any sessions that were manually created and overlap with those scheduled on bsport. If duplicates exist, you may need to delete the manually created sessions, as the bsport integration will automatically add them again.
Step 1: Activate the Upsell
Navigate to Settings > bsport subscription to enable the Wellhub upsell.
Step 2: Configuration on the Wellhub Partner Portal
If you are new on Wellhub, get in touch with them to inform that you want to be integrated and get access to your Partner Portal.
If you are already using Wellhub, log in to your Wellhub Partner Portal at https://partners.gympass.com/.
Go to Integrations.
For each location you wish to connect, request the integration with bsport. Select bsport as the management system then click on "Request integration"
The following message will be displayed:
Now everything is ready on the Wellhub side.
You can already go to your bsport backoffice to complete the integration fully
Step 3: Configuration on the bsport Backoffice
In the bsport Backoffice, navigate to Settings > Partnership.
For each location you wish to connect, enter its Unit ID and select the corresponding bsport establishment(s). Please note that "location" and "unit" are used interchangeably in this context. You can find the Unit ID in Wellhub's Partner Portal > Home by clicking on the "Units ID" section.
Return to Wellhub's Partner Portal > Integrations to confirm the integration is active.
Your integration is now ready! Note that sessions can take up to 24 hours to first appear on Wellhub
How the Integration Works:
Sessions
When you create a session on bsport, it will automatically be published on Wellhub within 15 minutes.
When you edit or cancel sessions on bsport, it will be reflected on Wellhub within 5 minutes.
Note that sessions created on bsport will not appear on Wellhub's Partner Portal but will be visible to members on the Wellhub app.
Bookings
Bookings from Wellhub members are automatically accepted, and Wellhub users must follow the same booking window rules as your other members.
The only case in which a Wellhub booking can be rejected is if the last spot is taken just before Wellhub's booking request.
For each booking, the member will receive a special pass named "Wellhub" with 0 credits.
For first-time bookings at your studio, a new member account will be created with the member's first name, last name, email, and phone number.
Check-ins
Ensure Wellhub members complete the check-in process when they arrive at your studio.
Booking through Wellhub is required: a check-in without a booking will not be validated.
A check-in that is not validated might not be remunerated by Wellhub.
Wellhub members are required to check in via the Wellhub app upon arriving at your studio, and bsport will automatically validate the check-in and mark them as present in your Backoffice
You can verify that the check-in is successful by seeing the member marked as present in the list of bookings, and their pass is named "Wellhub".
Wellhub has a “no late check-in” policy, meaning that Wellhub members that check in on the app after their session has started will not be marked as present in bsport and the check-in will not be validated.
💡 For online sessions, members are automatically checked in when they join the livestream through the Wellhub app.
Important Notes:
Spot Scheduling: If your session uses spot scheduling, Wellhub members will be automatically assigned a spot rather than choosing one.
Late Cancellations: The cancellation policy you’ve set in bsport for each activity applies to Wellhub bookings only if it is inferior or equal to 24 hours. If your cancellation policy exceeds that period, cancellations from Wellhub occurring more than 24 hours before the session starts won't be considered late.
Maximum Duration: Sessions listed on Wellhub cannot exceed 200 minutes in length. If you create longer sessions on bsport, they will appear as lasting 200 minutes on Wellhub.
Grouped sessions: While workshop sessions are synchronized with Wellhub, grouped sessions are not.
Regarding Wellhub Products:
In your contract with Wellhub, the availability of your sessions (onsite or online) and their accessibility to Wellhub user plans are determined by your Wellhub Products. You can review your products by going to Wellhub's Partner Portal > Partnership.
Based on how your Wellhub Products are configured, consider the following:
Only 1 onsite product:
You cannot create online sessions on Wellhub. Any online sessions created in bsport won’t be synchronized with Wellhub.Only 1 virtual product:
You cannot create onsite sessions on Wellhub. Any onsite sessions created in bsport won’t be synchronized with Wellhub.1 virtual and 1 onsite product:
Both onsite and online sessions can be created on Wellhub. The system automatically selects the correct product (onsite for onsite sessions, virtual for online sessions).Multiple onsite or virtual products:
You will be prompted to select the appropriate product for each session you schedule.