Buenro bookings go through several stages, each with its own status label. These help you understand where your group stands, whether you're still gathering members or fully confirmed.
1. Requested / Reserved
You’ve joined a group, and your spot is held
Your payment method has been authorised (not charged)
The booking is still waiting for more members to join
2. Pending
The group hasn’t filled yet
All members have authorisations in place, but the group is still incomplete
You’ll see a countdown — typically 7 days — before the pending booking expires
3. Confirmed
The group is full and all payments have been captured
Your booking is officially confirmed
Property details, check-in info, and group chat will be fully unlocked
4. Cancelled
A booking can be cancelled if:
Someone drops out and no replacement is found
The group doesn’t complete before the countdown expires
The Property Manager or Curator cancels before check-in
You will not be charged if your booking is cancelled before confirmation.
5. Completed
The stay has occurred
You’ll be able to leave a review and reflect your experience
Credits may be applied depending on promotions or referrals
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Need help checking your booking status? Open your group dashboard or reach out via the Help tab in the app.