Since properties on Buenro can have multiple groups interested at once, it’s possible that another group completes their booking before yours. Here’s what happens when that occurs.
1. First to Complete Wins the Booking
The first group to fill all spots and have payments captured gets the booking
Once confirmed, that group’s stay is locked in
All other pending groups for the same dates are automatically cancelled
2. What Happens to Your Group?
If your group was still pending:
Your payment authorisation is released
You are not charged
You’ll receive a notification in the app and via email
Your booking status will update to Cancelled – Booked by another group.
3. Can We Still Book the Property?
If your group wants to try again:
Search the property in Explore to see if it’s still available on other dates
Start a new group or join another open one
Your previous group will not be reinstated
4. Refunds and Credits
Since no payment was captured:
There is nothing to refund
Any used credits or promo codes will be returned to your account
5. What You Can Do Next
Browse other properties using filters
Create a new group for different dates
Invite your previous group members to join again
Buenro will help suggest alternate stays in the Explore tab.
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Want to retry a trip? Start a new group from your Timeline or Explore.