Buenro uses timely notifications to keep you informed about your travel plans, group status, and social activity.
Overview
Event | Trigger | Who Receives It | Where It Appears |
Booking Confirmed | Last room is claimed | All guests and curator | In-app and email |
Guest Leaves Group | A guest cancels or leaves | All group members | In-app |
Group Cancelled | No one accepts curator role transfer | All group members | In-app and email |
Someone Joins Group | Room is claimed by friend or invitee | Curator and guests | In-app and email |
Curator Cancels Booking | Curator initiates cancellation | All group members | In-app and email |
Group About to Expire | 24h or 2h before expiration | Curator and joined guests | In-app push |
Blocked User Joined Group | Blocked user joins a group you’re in | Blocker only | In-app and email |
Approved to Claim Room | Curator approved your join request | Guest | In-app and email |
Room Claimed | Guest claims a room | Guest | In-app |
No Rooms Left | House filled before you joined | Invited or approved guests | In-app |
Off the Waitlist | Referral or activity moved you up | User | In-app and email |
Earned Credits | Referral made their first booking | Referrer | In-app and email |
Booking-Related Notifications
Booking Confirmed
Triggered when the final room is claimed. This confirms the group trip and finalises all payments.
Where it appears: Push notification and email
Includes: Booking details, cancellation terms, and next steps.
Group Cancelled
Triggered when:
The curator cancels and no one accepts the transfer within 24 hours
Not enough people join the group before expiration
Where it appears: In-app and email
Includes: Refund details and link to explore alternatives.
Group Expiry Warning
Sent 24 hours and 2 hours before a group expires unconfirmed.
Where it appears: Push notification
Includes: Link to the checkout page to cover the cost.
Guest Leaves Group
If someone cancels or leaves after confirmation.
Where it appears: In-app notification
Curators will receive an option to invite someone else.
Invite and Referral Notifications
You Were Invited to a Group
Sent when a friend, +1, or Circle invites you to join a group.
Where it appears: In-app and email
Includes: Property details, dates, and option to accept.
Approved to Claim Room
Triggered when the curator approves your request.
Where it appears: In-app and email
Includes: Claim room prompt and property link.
+1 Accepted or Declined
If you invited someone as a +1, you’ll get a notification once they accept or decline.
Where it appears: In-app and email
Earned Credits
Sent when someone you referred completes their first booking.
Where it appears: In-app and email
Includes: Credit amount and balance access link.
Safety and System Edge Cases
Blocked User Joined Group
You’ll be notified if someone you blocked joins a group you’re in.
Where it appears: In-app and email
Includes: Reassurance that they cannot see you, and a link to manage options.
No Rooms Left
If you were invited but the house filled up before you accepted.
Where it appears: In-app only
Includes: Link to view other groups for same dates/location.
Room Claimed
Triggered when you successfully claim a room.
Where it appears: In-app only
Includes: House dashboard link and booking details.
Notification Channels
Notification Type | Where It Appears |
Booking and Group Events | In-app push, in-app page, and email |
Invites and Approvals | In-app and email |
Referrals and Credits | In-app only |
Safety Alerts | In-app and email (private to you only) |
System Notices | In-app push or email, depending on urgency |
Need Help?
If you missed a notification or have questions:
Visit your House Dashboard or Timeline
Check your spam folder
Reach out to Support via the in-app chat