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How do I create and manage a group?

When you find the perfect property on Buenro, you can start and manage a group to bring friends or like-minded travellers together.

Written by Barry - Buenro Concierge
Updated over 11 months ago

This makes you the Curator, which means you’ll coordinate the booking and group formation through to confirmation.

Here’s how to do that from start to finish.


1. Starting a Group

Find a Property

Browse the Explore section of the app to find a property that suits your trip. Use filters for location, dates, number of rooms, or price range.

Curate a Group

Once you've found your place:

  • Tap “Curate Group” on the property page

  • Confirm your travel dates

  • Choose whether to claim one room or book the entire property

  • Allow/Invite others to join the group (see step 2)

Your payment method will be authorised (a temporary hold) — but you won’t be charged unless the group is full and the booking is confirmed


2. Inviting People to Join

Once your group is created, you’ll have access to the Booking Dashboard, where you can:

  • Invite existing Buenro users from your contacts or previous groups

  • Share a private invite link (via WhatsApp, SMS, or email)

  • See the status of each invite (e.g. Pending, Accepted, Paid)

You can also:

  • Set group visibility (Buenro Community, followers-only, private)

  • Decide whether users can bring +1s


3. Monitoring Progress

From the dashboard, you can:

  • Track who has joined

  • Check payment status

  • Send reminders

  • Remove inactive or unwanted members (Buenro users only)

Each group has 7 days to fill. If it doesn’t reach full capacity in that time, it will be cancelled and any payment holds will be released


4. Managing Changes

You can manage most aspects of the group before confirmation (pending):

  • Remove or replace members (Buenro users only)

  • Cancel the group entirely

You cannot:

  • Change the Curator role after confirmation (Feature Coming Soon: Change Curator before confirmation)

  • Modify check-in dates once the group is confirmed


5. Confirmation and Next Steps

When all invited guests have confirmed and payment methods are validated:

  • Payments are captured

  • The booking becomes Confirmed

  • You’ll get access to check-in info, the guest list, and the group chat

As Curator, your role continues during the trip: As Curator, you're responsible for check-ins, resolving group issues, and reporting problems to the property manager or Buenro Support.


Tips for Managing Groups Successfully

  • Only invite people you trust to participate

  • Keep communication clear in the group chat

  • Make sure everyone understands house rules, check-in times, and their payment status

  • Replace inactive members early if a deadline is approaching


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