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Why do I need to enter my phone number?

Adding your phone number is an important step in securing your booking and making sure you don’t miss any updates.

Written by Barry - Buenro Concierge
Updated over 7 months ago

📱 Why it’s required

  • Verify your booking – we use your phone number to confirm it’s really you when you join a group or check out.

  • Stay updated – important booking updates, reminders, and alerts are linked to your verified number.

  • Group visibility – your Curator and other guests see who has confirmed their spot.

  • Support & refunds – a verified number helps us process changes and refunds correctly.


🔐 Is my phone number shared?

Your phone number is not shared publicly. Other group members will only see your name in the guest list. Your number is stored securely and only used for verification and essential updates.


🛠 When you’ll be asked

  • During checkout, before confirming your spot

  • When you update your profile

  • If you change numbers later (we’ll send a new verification code)


✅ Good to know

  • You’ll receive a one-time code (OTP) to verify your number.

  • If you enter a new number at checkout, it will automatically update in your profile.

  • Without a verified phone number, your booking can’t be completed.


🚧 Troubleshooting

  • Didn’t receive the code? Check your signal, make sure SMS is enabled, and try again.

  • Still not working? Reach out to Support via in-app chat — we can help verify your details.

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