At checkout, you can now choose your preference for what the shopper should do if an item in your order is unavailable.

Under "If an item is unavailable...", you'll now be presented with two options to select from:

What do these options mean?

  • No need to call me (Our most popular option!)

Your shopper will select a substitute on your behalf for any products that may be unavailable at the store without having to make contact with you. This means that if you're unable to talk, your shopper can still ensure you don't go without.

  • Call me to discuss options.

Your shopper will try to make contact with you to discuss potential substitutions. However, if you're unavailable or miss the call, your shopper will proceed without choosing a substitute on your behalf.

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