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Statuses

How to customize status colors and limits and create custom statuses for teams on the Statuses page in Call Center Studio

Written by Mustafa Eroğlu

The Statuses page lets you customize the color of statuses, set limits for them, and create custom statuses for selected teams.

Menu path: System Administrator > Statuses

Overview

On this page, you can make definitions such as customizing the color of a status and setting limits.

Editing a status

To modify the fields of a status, click the Edit icon at the top right of the screen, as shown in the image below. In addition to the default statuses, you can also edit custom statuses.

Creating a new status

  1. Click the New icon.

  1. Fill in the relevant fields, select the teams that can use the status, and click the Save icon to complete the process.

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