Visitors Overview
Within the Visitors tab, you can review a history of visitor and device interaction events. You can also manage visitor profiles and allocate visitors to categories.
[A] Visitors
You can access the Visitors tab from anywhere in the app, by tapping the Visitors icon in the bottom navigation bar.
[B] Manage Visitors
Select "Manage" to manage new and known visitor identities, as well as manage visitor categories.
[C] New Visitors
New visitors are presented as cards in a carousel at the top of the page. Where there are no new visitors seen, the entire carousel is hidden. Select a visitor card to categorise a new visitor.
[D] Search
You may enter text to search for visitors, cameras, or devices.
[E] Visitor History
Visitor events are organised chronologically and are displayed in blocks representative of each day.
[F] Visitor Event
For each event that is recorded, you will see the event type as well as the time of the event. Select a row to see further information about the event.
[G] Filter
Easily filter your events to find specific incidents quicker.
[H] Live View
Access a full-screen, live view of your cameras in a convenient and customisable grid view, straight from the home tab.
[G] Visitor Card
Tapping a new visitor will display the visitor card. From here, the visitor may be categorised, named, or deleted completely. To edit more details, you can select the visitor image to view the visitor detail page.
Filter Visitor Events
You can filter your events based on date range, cameras, and categories. This speeds up the process of reviewing important incidents.
[A] Filter
To filter your events, tap the filter icon in the top left-hand corner of the Visitors tab.
[B] Date Filter
To filter your events by date, simply tap the "From" and "To" filters and then use the calendar to select your date ranges.
[C] Camera Filter
Choose which cameras to view events from by tapping and selecting certain cameras. Cameras will be grouped by Camera sets if you have cameras arranged into sets.
[D] Event Type
Select which event category types to show or not to show.
[E] Visitors
Select which event visitors to show or not to show.
[F] Apply Filter
Once you have added the filters you need, tap "Apply". The filtered events will then show in the visitor events history for you to review.
Manage Visitors
Within the manage area, you can edit known visitors and manage visitor categories.
[A] Search
You may enter text to search for visitors.
[B] See All New Visitors
Selecting this link will direct you to a list of all new visitors. From here, you can bulk-select new visitors to categories at the same time.
[C] New Visitors
New visitors are presented as cards in a carousel at the top of the page. Where there are no new visitors seen, the entire carousel is hidden. Select a visitor card to categorise a new visitor.
[D] Known Visitors
Any visitors that you have already identified and selected how you wish to be notified for, will be displayed under 'Known visitors'.
[E] Filters
You can filter the view of known visitors by selecting the chips.
[F] No New Visitors
Example view with no new visitors.
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[G] Edit
Select a visitor row to edit the preferences for that visitor.
[H] Manage Categories
You can categorise your visitors into groups. To manage your categories, click "Categories".
[I] Add Visitor
To add a new visitor, such as new a employee or a guest you wish to be notified of, simply click "Add visitor" and follow the steps to add them as a known visitor.
Visitor Detail View
From the visitor detail view, you can see a history of events the visitor has been recognised in. You may also see image snapshots of the visitor and any devices the user is linked with.
[A] Visitor Profile
The visitor profile displays a snapshot image of the visitor, any known contact information, and the current category to which the visitor belongs.
[B] Edit Visitor
Select to edit visitor information.
[C] Visitor History
Individual historical events the visitor has been recognised in are listed in chronological order from the most recent to the oldest event. Select an event to view more information.
[D] Visitor Details
Selecting 'Details' shows more detailed information and options for the visitor.
[E] Image Management
Select the edit icon to delete or re-assign snapshot images of the visitor,
[F] Upload Images
Select 'Browse' to upload images of the visitor. This is helpful for the pre-enrolment of a visitor.
[G] Devices
Devices the visitor has access to are displayed as chips. Select a chip to see more details of the device. Select the edit icon to view the 'Keys' management area.
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[H] Merge Visitor
You can merge this visitor with another visitor's profile.
[I] Delete Visitor
Select to delete a visitor profile.
Edit Visitor
Edit a user to edit their category, manage contact information for guests, or link profiles to admin users.
[A] Edit Visitor Details
The name, category, profile type, and contact information may be edited.
[B] Cancel
Select to cancel changes and return to the visitor profile.
[C] Save
Select to save changes and return to the visitor profile.
[D] Profile Type
The visitor can either be a 'Standard' or a 'Guest' profile. A 'Guest' profile may have contact information entered, whereas a 'Standard profile' may not.
[E] Guest Invite
Where a 'Guest' profile is selected and contact information is entered, a guest may be invited. Inviting a visitor will send a guest email to the visitor to access Cammy.
Edit Visitor Categories
Split your identities into categories and set alarm preferences based on their category.
[A] Add Category
To create a new custom category, click "Add Category".
[B] Edit Category
To edit the name or preferences for an existing category, select "Edit".
[C] Delete Category
To delete an existing category, click "Delete".
[D] New Category Details
Here you can add the details of your new category.
[E] Category Name
Enter the name of the new category in the type box.
[F] Notification Preference
Choose your notification preferences for this category.
[G] Alarm Override
Choose to receive an alert for any identity under this category, regardless of the alarm state.
[H] Colours
Organise your categories using colours.
[I] Cancel
"Cancel" and exit the add/edit category mode.
[J] Add
Add/Save the new category.