Several factors can cause proof delays:
High demand — Especially during November and December, when thousands of families order at the same time.
Complex orders — Large families, many flowers, color changes, or special custom requests take longer.
Revision backlog — If many customers request edits at once, the queue grows.
Email issues — Sometimes the proof is ready but stuck in spam or promotions.
If your proof is past the expected window, check spam first.
And if nothing shows up, just reach out.
P.S.: Our artists work around the clock during peak season, so even if it takes a bit longer, your proof is coming.