You can update an employee’s email address only if the employee is still in pending status or has never logged in to the platform. Once an employee is active and has logged in, they must update their email themselves through their profile settings.
🔧 To update a pending employee’s email address:
Go to the "Reports" tab
Select "Users"
In the Reports section, click on Users to open the list of employees.Choose the Provider
Locate the Employee
Users will be listed in alphabetical order. Scroll or search to find the employee whose email you need to update.Under the Actions column, click the ✏️ (pencil icon) next to the employee’s name.
Update the Email Address
In the pop-up or editable field, enter the new email address and save your changes.