You can update an employee’s email address only if the employee is still in pending status or has never logged in to the platform. Once an employee is active and has logged in, they must update their email themselves through their profile settings.
👉 For instructions on how employees can update their own email, check out this article:
How to update your email and manage account settings
🔧 To update a pending employee’s email address:
Go to the "Reports" tab
Select "Users"
In the Reports section, click on Users to open the list of employees.Choose the Provider
Locate the Employee
Users will be listed in alphabetical order. Scroll or search to find the employee whose email you need to update.Under the Actions column, click the ✏️ (pencil icon) next to the employee’s name.
Update the Email Address
In the pop-up or editable field, enter the new email address and save your changes.
🔁 Automatic Updates from Your HR Platform
If your organization is using automatic enrollment through Carebility, make sure the employee’s email is correct in your HR platform (e.g., Dayforce, UKG, etc.). The two systems sync every few hours, so any updates in your HR platform will automatically update the email in Carebility.
Need help? Send us a message and we’ll walk you through it!