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Staying on Track: Carebility Email Alerts

This article explains why learners receive Carebility email notifications, what each notification means, and how reminder emails help users stay on track with training due dates.

Written by Jill
Updated over a month ago

📬New Training Available Notifications

Each day, Carebility checks the previous 24 hours to see if any new Learning Path course requirements have unlocked and are not yet completed.

If new training is available, the learner will receive an email titled “New Training Available in Carebility.”
This email includes:

  • A brief message letting them know the new training is ready

  • The course due date (if applicable)

  • A direct link to open their Learning Path and get started

If the learner completes the training right away, they won’t receive any additional reminders for that course.

⏰Reminder Emails for Upcoming Due Dates

If training is not completed, Carebility will send reminder emails as the due date approaches to help learners stay on track. Reminders are sent at the following intervals:

  • 15 days before the due date – A friendly reminder to plan ahead

  • 7 days before the due date – A reminder that the deadline is approaching

  • 3 days before the due date – An urgent reminder encouraging action

  • Due Today – A final reminder that the course must be completed today

These reminders are spaced out intentionally to be helpful without overwhelming learners.

When Learners Receive Reminders about Past Due Courses

If an assignment becomes past due, email alerts are sent at the following intervals:

  • 1 day past due

  • 3 days past due

  • 6 days past due

  • 14 days past due

📍 Checking Your Due Dates

You can always check your due dates directly in your Learning Path.
Due dates are shown in the upper-right corner of each class within your Learning Path.

❓Why You’re Receiving These Emails

Think of Carebility training emails as a friendly tap on the shoulder 👋 — not spam, promise. They’re letting you know new training has unlocked in your Learning Path, and it’s there to help keep you compliant, confident, and ready for whatever the day throws at you. Knock it out early, and you’ll have two small victories: peace of mind and a quieter inbox 📬✨.

Stay current, stay compliant — and say goodbye to reminder emails.

🆘Need Help?

If you have questions about an email notification or believe you received one in error, reach out to your administrator or contact Carebility Support.

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