What You’ll Get From Notifications
Carebility sends push notifications to help you stay on track with:
Course reminders
New course assignments
Course updates and announcements
Important information from your organization
Enable Notifications
Enable Notifications
If You Haven’t Enabled Notifications Yet
Open Settings (tap the gear icon at the bottom of your screen)
Tap Notifications
Tap Enable Notifications
If the button says Open Settings, your device settings are currently blocking notifications. Skip to the “What if the Enable button doesn’t work?” section below.
Device-Specific Permission Prompts
Device-Specific Permission Prompts
After tapping Enable Notifications, your device will ask for permission.
On iPhone or iPad
A popup will appear asking if Carebility can send notifications.
Tap Allow to turn on notifications
Tap Don’t Allow to skip (you can change this later)
On Android
A permission request will appear.
Tap Allow to turn on notifications
Tap Don’t Allow to skip (you can change this later)
Verify Notifications Are Working
Verify Notifications Are Working
Once notifications are enabled, it’s a good idea to test them.
Go to Settings
Tap Notifications
Confirm you see “Push Notifications are enabled!”
Tap Send Test Notification
A test notification should appear on your device within a few seconds.
If you don’t receive it:
Check your device notification settings
Make sure Carebility is not blocked
Try sending the test again
Turn Off Notifications
Turn Off Notifications
On iPhone or iPad
Open the device Settings app
Scroll down and tap Carebility
Tap Notifications
Toggle Allow Notifications off
On Android
Open the device Settings app
Tap Apps or Applications
Select Carebility
Tap Notifications
Turn notifications off
What If the Enable Button Doesn’t Work?
What If the Enable Button Doesn’t Work?
If tapping Enable Notifications does nothing or shows Open Settings, notifications are disabled at the device level.
Fix: Enable Notifications in Device Settings
In Carebility, go to Settings > Notifications
Tap Open Settings
In your device settings, find Notifications or Push Notifications
Turn notifications on
Return to the Carebility app and send a test notification to confirm.
If It Still Doesn’t Work
Make sure:
Notification permission is fully allowed (not limited)
Carebility is not muted or silenced
Your device is not in Do Not Disturb or Silent mode
You have an active internet connection
Your device has available storage space
I Can’t Find Notifications in My Device Settings
I Can’t Find Notifications in My Device Settings
Settings vary by device:
Look for Apps or Applications
Select Carebility
Open Notifications
If you still can’t locate the setting, contact your device manufacturer for help.
The Test Notification Sends, but I Don’t See It
The Test Notification Sends, but I Don’t See It
Check your notification center
Make sure your device volume is not muted
Verify notifications are not hidden or blocked by another app