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Change Your Preferred Course Language (Mobile App)

You can choose the language you’d like to use for audio and video within your Carebility courses when multiple languages are available.

Written by Jill
Updated over 2 months ago

Note: This setting only affects course content (audio and video). It does not change the language of the Carebility app itself.
If you don’t see this option in Settings, your organization may not have it enabled yet. Contact your administrator for more information.


How to Change Your Language

  1. Open Settings from your menu

  2. Tap Language

  3. Review the available language options

  4. Tap the language you prefer

  5. A loading indicator will appear while your selection is saved

Once saved, your selected language will display a green checkmark.


Understanding the Language Screen

  • Current Selection
    Your current language is marked with a green checkmark.

  • Loading Spinner
    When selecting a new language, a small loading spinner appears while the app saves your choice. Please wait until it finishes—avoid tapping other options during this time.

  • Available Languages
    Not all courses support every language. If a course doesn’t include your selected language, it may play in another available language or offer subtitles instead.


Troubleshooting

Languages Won’t Load

If you see an error message instead of language options:

  1. Confirm you’re connected to the internet

  2. Tap Retry to load the options again

  3. If the issue continues, close and reopen the app

No Language Options Available

If you see “No language options available,” your courses may not yet include multiple language versions. Check back later or reach out to support if needed.

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