What You’ll See on the Course Details Screen
What You’ll See on the Course Details Screen
When you open a course, the Course Details screen displays key information to help you understand the course content and requirements.
Course Information (Top of Screen)
At the top of the screen, you’ll see:
Course title – The name of the course
Duration – Estimated time to complete the course
Difficulty level – Beginner, Intermediate, or Advanced
Due date – If your organization set a deadline, it will appear here
Course Description
Below the title, the course description explains:
What the course covers
What you’ll learn
Any important details about the training
Preview Image
Many courses include a preview image to give you a visual overview of the training topics or scenarios.
Course Requirements
Some courses include labels or badges that show special requirements, such as:
A quiz or test
A required passing score
Other completion rules set by your organization
Understanding the Chapter List
Understanding the Chapter List
Courses are divided into chapters, and each chapter includes one or more lessons (also called segments).
Chapter Titles
Each chapter name tells you the topic it covers.
Lessons Within Chapters
Under each chapter, you’ll see individual lessons with:
Lesson title
Lesson duration
A checkmark for completed lessons
A play icon for lessons not yet started or in progress
Tracking Your Progress
As you complete lessons, checkmarks appear to help you easily see what’s done and what’s next.
Starting or Continuing a Course
Starting or Continuing a Course
If You Haven’t Started Yet
When opening a course for the first time, look for the Up Next banner at the bottom of the screen. It shows:
Your next lesson
Lesson length
Your current step (for example, “Step 1 of 12”)
To start the course:
Tap the Up Next banner.
If You’ve Already Started
When returning to a course, the Up Next banner will show the next incomplete lesson. Tap it to continue where you left off.
Jumping to a Specific Lesson
You can tap any lesson in the chapter list to:
Review completed lessons
Skip ahead to a topic
Revisit something you missed
Course Completion
How You’ll Know It’s Complete
When all lessons are finished:
Every lesson shows a checkmark
The course displays as Completed
Retaking a Course
Retaking a Course
If you open a completed course from the Library (not your Learning Path), you may see a Retake Course option.
To retake a course:
Open the Library
Select the course
Scroll to the bottom of the Course Details screen
Tap Retake Course
Note: Retaking a course does not erase your original completion record.
Included Materials
Included Materials
Some courses include extra resources. If available, you’ll see an Included with this course section with:
Course manuals (downloadable PDFs)
Additional resources or reference materials
Tap an item to open or download it.
AI Disclosure
AI Disclosure
Some courses include AI-generated content. If applicable, an AI disclosure statement will appear at the bottom of the Course Details screen.
Refreshing Course Information
Refreshing Course Information
If progress or details seem out of date:
To refresh:
Pull down from the top of the screen
Release to refresh
Wait for updates to load
Troubleshooting
Troubleshooting
My progress isn’t showing
Try the following:
Pull down to refresh
Close and reopen the course
Check your internet connection
If needed, try completing the lesson again.
A lesson won’t play
Check your internet connection
Refresh the screen
Close and reopen the app
Try again later
The screen is loading slowly
Make sure you have a strong internet connection
Move to a better signal area
Try using Wi-Fi instead of cellular data
I don’t see the retake option
The retake option only appears when:
The course is completed
You open it from the Library, not your Learning Path
Tips for Success
Review the duration before starting
Use chapter titles to understand course flow
Jump directly to lessons when reviewing
Refresh the screen if progress looks incorrect
Download manuals for offline reference