What Does This Mean?
If you see No Organizations, it means your Carebility account is not currently connected to a workplace or organization. Without an organization, you won’t be able to access courses or training content.
This is usually temporary and can be resolved with help from your organization’s administrator.
Common Reasons You Might See This Screen
You’re new to the organization
Your account may not have been added to your organization yet. This can happen if:
You recently started a new job or role
Your employer just began using Carebility
Your account was created but not fully set up
Your account was removed from an organization
If you previously had access but no longer do:
Your role may have changed
Your employment status may have been updated
An administrative update may be needed
You signed in with the wrong email
If you have more than one email address, you may have signed in with an email that isn’t linked to your organization.
What to Do Next
Step 1: Contact your administrator
Reach out to the person who manages training at your workplace. This could be:
Your supervisor or manager
Human Resources (HR)
A training coordinator or administrator
Let them know:
Your full name
The email address you’re using to sign in
That you need to be added to the organization in Carebility
Step 2: Confirm your email address
Make sure you’re signing in with the email your organization has on file.
To try again:
Tap Sign Out
Sign back in using your email on file.
If you’re unsure which email to use, ask your administrator
Step 3: Contact Carebility Support
If you’ve confirmed your email and contacted your administrator but still see this screen, our support team can help.
To contact support:
Tap Get Help on the No Organizations screen
Include:
The email address you’re using
Your organization’s name (if known)
Any error messages you see
Our team will follow up to assist you
Frequently Asked Questions
⏰ How long does it take to be added to an organization?
Once your administrator adds you, access is usually immediate. If needed, sign out and sign back in after they confirm.
Can I use Carebility without an organization?
No. All Carebility training and content is provided through an organization.
I was added, but still see the No Organizations screen
Try the following:
Pull down on the screen to refresh
Sign out and sign back in
Confirm you’re using the same email your administrator added
If the issue continues, contact support.
I belong to multiple organizations
This screen only appears if your account is not connected to any organization. If you belong to multiple organizations, you would see a workspace selection screen instead. Contact your administrator to verify your setup.