We’re here to help! Whether you have a question, need technical assistance, or want to share feedback, Careflow Support offers several ways to get in touch. Our goal is to make sure you have the answers and support you need to use Careflow with confidence.
In-App Chat (Fastest Response)
The quickest way to reach us is through the Careflow Chat icon located in the bottom right corner of any screen within the Careflow platform.
Click the Chat icon
Type your question or describe the issue
A member of our team will respond as soon as possible
Tip: If your question is about a specific referral, include the referral information or screenshots to help us assist you faster.
Email Support
You can also email us directly at:
support@gocareflow.com
We typically respond to emails within 1 business day.
Self-Service Help Center
You’re already here! The Careflow Help Center offers step-by-step guides, tutorials, and answers to common questions.
Browse by topic
Use the search bar to quickly find articles
Learn at your own pace
Feedback & Feature Requests
Want to suggest an improvement or new feature?
Click the megaphone icon in the top right corner of Careflow.
From there, you can:
See recent product updates
Submit feedback
Upvote ideas from other users
Your input helps shape future updates!
Security or Urgent Issues
For urgent issues related to security, access, or downtime, please use the in-app chat for immediate assistance and mark the message as Urgent.
Next Steps:
Check out “Getting Started with Careflow” or explore more articles to get the most out of the platform.