Overview
The Customer Account Link setting (Casa Loyalty → Settings → Customer Account Link) lets you choose which page the "Customer Account" button in the loyalty widget links to. This is important because Shopify has two different customer account systems — Classic and New — and the correct link differs between them.
How to Access
Open the Casa Loyalty app from your Shopify admin.
Click Settings in the left menu.
Click the Customer Account Link card.
Classic vs. New Customer Accounts
Classic Customer Accounts — The traditional Shopify account page at
/account. If your store uses Classic accounts, set the link to your standard account page.New Customer Accounts — Shopify's newer account experience (introduced 2023+), which uses a different URL structure. If your store has switched to New Customer Accounts, update the Customer Account Link in this setting to match. Using the wrong link means customers clicking "My Account" in the loyalty widget will land on a broken or wrong page.
Manage Subscription Link
If you use Casa Subscriptions alongside Casa Loyalty, the "Manage Subscription" link in customer emails also depends on whether your store uses New or Classic Customer Accounts. Make sure your Customer Account Link setting is correct so both apps route customers to the right page.
Need Help?
If you're not sure which type of customer accounts your store uses, check in Shopify Admin → Settings → Customer accounts. Contact support if you need help setting the correct link.