The FAQs section on your Casa Loyalty landing page lets you answer common customer questions right where they check their points and rewards. Here's exactly where to find it and how to edit it.
Step 1: Open the Landing Page Editor
Go to your Casa Loyalty Dashboard in Shopify.
From the left-hand menu, click Branding.
Under Loyalty Widgets & Landing Page, find the Landing page card and click Setup.
Select your landing page (e.g., Landing page 1) and click Customize.
This opens the Landing page editor, with your section settings on the left and a live preview on the right.
Step 2: Find the FAQs Section
In the General settings panel on the left, scroll down through the section list: Hero section, Account, How it works, Referral section, Redeem rewards, Ways to earn, VIP tiers.
Click FAQs to expand it.
Step 3: Edit the FAQs Content
vOnce expanded, you'll see:
Title — the heading shown above the FAQ list (defaults to FAQs).
Detail — the subtext under the title (defaults to Frequently Asked Questions).
+ Add Q/A button — click this to add a new question-and-answer pair. Each one you add gets its own question and answer fields you can fill in freely.
If no questions have been added yet, the preview on the right will show "No Questions" in the FAQs card — this is expected until you add at least one Q&A.
Step 4: Preview and Publish
Use the Signed out / Signed in toggle above the preview to check how the FAQs section looks in both states.
Use the mobile / desktop icons to preview both layouts.
Changes save automatically — colors, layout, images, and section order are global, while text can be edited per language.
Notes
The FAQs section can be reordered relative to other sections from the Placements tab.
If you're editing translated text, make sure the correct language is selected at the top of the editor before making changes.
Need Help?
If you'd like us to set up or word your FAQs for you, reach out via the chat icon in your Casa Loyalty dashboard and our support team will take care of it.