When you create an appointment within Case Status you can have it link to your external calendar so you never miss a call/meeting!
Please note: Only Google Calendar and Outlook are currently supported
How to integrate your external calendar
Within Case Status choose the Profile Icon in the top right and choose Settings
Scroll down to Configuration
You will see a Calendar option with None under it
Click the dropdown and choose either Google Calendar or Outlook
Follow the authorization steps to allow Case Status access to your calendar
