SOP: Managing No-Shows and Cancellations in the Chalk It Bro System
Objective:
To effectively track and manage no-shows and cancellations in the Chalk It Bro system in order to maintain accurate membership limits and optimize class attendance.
Key Steps:
Tracking No-Shows:
Navigate to the Reports Attendance column under Coaches.
Sort the date range to view no-shows from the previous month.
Check for the presence of no-shows; if there are any, they will be displayed.
Click on the number to see specific class and time details of the no-show.
Managing Cancellations:
Access the cancellations tab to determine how many hours prior to the class a cancellation was made.
Monitor recurring cancellations to assess their impact on class availability.
Use this information to address issues with members who frequently cancel classes.
Cautionary Notes:
Ensure that no-shows are accurately tracked to maintain membership limits.
Address recurring cancellations promptly to optimize class availability.
Use the information gathered from tracking to have constructive conversations with members if needed.
Tips for Efficiency:
Regularly check the Reports Attendance column for updated information on no-shows and cancellations.
Export data or filter by specific names if necessary for detailed analysis.
Utilize the information to make informed decisions about class management and member communication.