If you've made a purchase and the money was debited from your account but you haven't received the gold coin bundle, it likely means that the purchase failed to process successfully.
In the event of a failed purchase, you will be automatically refunded within 3 business days. Please be patient as the refund is processed.
If you haven’t received your refund after 3 business days, we recommend reaching out to your bank for further assistance. Since your purchase went to pending and did not settle on our end, we do not have the funds that were deducted from your account. Your bank should be able to help resolve this issue.