🚚 How to Dispatch Movers and Trucks in Chariot
Dispatching in Chariot is how you assign movers and trucks to jobs on your schedule. Whether you're planning ahead or making last-minute changes on move day, Chariot gives you the flexibility to manage assignments your way.
Also see: How to manage changes to dispatch / assignments during the move day
📐 Choosing Your Schedule Orientation
As of May 2026, Chariot's horizontal Job Schedule is fully upgraded and on par with the vertical view. You can use whichever orientation works best for your team — both offer the same dispatching capabilities.
The updated horizontal schedule includes:
Easier viewing and vertical scrolling — scroll through your day without losing track of tracks and jobs
Better dispatching capabilities — drag-and-drop, click-to-assign, and all dispatch tools available in both views
Full feature parity with the vertical schedule — especially useful for companies with larger fleets who prefer horizontal layout
To switch between horizontal and vertical, use the view toggle at the top of the Job Schedule page.
📆 Understanding Tracks
On the Job Schedule (Day View), each column (vertical view) or row (horizontal view) is called a Track. A track typically represents a crew, truck, or team working together for the day.
✅ Default Tracks
Your default track setup (like "Truck 1", "Crew A", etc.) can be customized for your business. Need changes? Just message our support team, and we'll update your defaults for you.
➕ Custom Tracks (One-Offs — learn more here)
You can also add custom tracks—perfect for temporary setups like:
A last-minute rental truck
A one-off extra crew
Overflow situations on busy days
Just click Add Track on the schedule to create one. You can delete tracks from the day if you no longer need them.
👥 Two Key Ways to Assign Movers
There are two ways to assign movers to jobs in Chariot. On a given day, a mover is either assigned at the Track-Level or the individual Job-Level.
Movers who are already assigned to tracks are marked as "Assigned" and are unavailable for additional tasks until unassigned.
1. Track-Level Assignment (Full-Day Crew)
Assigning a mover to a track means they'll be automatically assigned to all jobs in that track for the day. In most cases, this is how you should be assigning movers to your jobs, as this will be the most efficient and save you time.
Movers assigned at the track level are tied to that specific track, making them unavailable to dispatch to other tracks or jobs that day.
A few things to note:
You cannot assign movers to individual jobs if they're already assigned on a track.
This is ideal for a crew working together the entire day.
Track assignment "locks" movers to the track, ensuring they cannot be double-booked or reassigned during the same day.
How to Assign:
Option A – Drag & Drop
From the Dispatch tab on the left, drag a mover or truck onto a track.
They'll be assigned to all jobs in that track.
Option B – Click to Assign
Click the person+plus icon at the top of a track.
Select the movers you want to assign to the whole track.
Multi-selecting movers now takes fewer clicks — especially on mobile, where you can select several movers at once instead of adding them one at a time.
How to Remove:
Click on a mover's initials (located in the circle) to remove them individually, then click "Remove."
Or click the three dots at the top of the track → Remove All Movers.
2. Job-Level Assignment (Partial-Day or Cross-Crew)
You'll use this method if you need more flexibility on who works where, without being tied to a track or truck.
Unlike track-level assignments, job-level movers remain available for other jobs on the schedule, providing flexibility for partial-day shifts or special requirements.
You cannot assign these movers to a full track—they're considered "job-specific."
Ideal for:
Movers only working a morning or afternoon job
Jumping between crews (e.g., helping another crew with an unload)
How to Assign:
Click on an individual job card.
Click Assign Movers.
Choose who you want for that job.
Job-level movers show with a red outline around their name, so you know they're assigned individually.
To remove:
Click on their name inside the job and hit Remove.
✨ Customizing Mover Roles per Job
Movers can have default roles (e.g., "Crew Leader"), but you can override their role for a specific job.
Click on the mover's name in the job.
Choose a new role (e.g., Driver).
Useful if roles affect pay rates or reports.
📣 Notifying Movers
Once assignments are done:
Click Notify Crews in the top right.
Movers will receive a text message letting them know they've been scheduled.
They can also log into their Chariot crew schedule at any time to see assignments.
Troubleshooting
If movers are unavailable, check their current assignments to see if they are locked into another track or marked as unavailable.
Always unassign movers from their current track before reassigning them to new tasks.
Use time-off settings to manage unassigned movers' availability instead of assigning them to non-work hours.
✅ Recap: Dispatching Rules in Chariot
Assignment Type | Best For | Notes |
Track-Level | Full-day crews working together | Assigns movers to all jobs in that track |
Job-Level | Partial-day shifts or flexible schedules | Great for cross-crew help or changes mid-day |
If you need help updating default tracks or handling complex dispatch needs, reach out to our support team anytime. We're here to help make dispatching smooth and flexible.