Why does Chexy need to verify my identity?
Due to Federal KYC (Know Your Customer) requirements, Chexy is legally required to verify each user's identity.
We do this using Plaid, a secure third-party application that, in most cases, can verify your identity in less than 30 seconds using only your mobile phone number.
Fast & Secure: Plaid ensures your information is protected and verifies your identity quickly.
Minimal Effort Required: Most users only need to enter their mobile phone number.
Additional Verification (If Needed): In some cases, you may need to provide a selfie and a valid piece of Canadian ID for further verification.
What forms of ID does Plaid accept?
Some users will be asked to upload a photo of a valid government-issued ID along with a selfie. Plaid currently accepts the following forms of ID only:
Valid Canadian Driver's License (temporary licenses are not accepted)
Canadian-issued Identification Card
Canadian Passport
Canadian Residency Permit Card
Ontario Photo Card
Tips for a successful verification
Make sure your photo is clear and well-lit
Ensure all details on your ID are fully visible
Avoid glare, shadows, or blurry images — these may delay or prevent processing
What if I don't have Canadian ID?
We understand this requirement may prevent some users — particularly those with international documentation — from accessing our platform, and we sincerely apologize for the inconvenience. Our team is actively working to expand our accepted forms of ID as soon as possible.
If you have any questions or need assistance, don't hesitate to reach out to Chexy Support.