Troubleshooting
Solutions for common payment issues, errors, and frequently asked questions.
22 articles
Can’t update your card because a payment is “in progress”? Here’s what to do
Can I Use Chexy for Multiple Properties?
When will my card be charged?
What types of bills can I pay with Chexy?
Do Chexy Payments Qualify as “Recurring” for Credit Card Rewards (Scotia, TD, etc.)?
Can I Use Chexy to Pay for Childcare Services?
How Do I Stop Future Payments to a Payee?
Are Loan or Credit Card Payments Supported?
How do I confirm my payment will be sent on the correct date?
My account number is correct but Chexy says “invalid length.”
Why can’t I set my payment to the 29th, 30th or 31st every month?
Can I Use One Chexy Account for Both Personal and Business Payments?
My Payee Says They Received the Payment, but Chexy Shows “Pending.”
My Payment Didn’t Go Through. Can I Run It Again?
My Payee Withdrew Directly From My Bank Instead of Chexy. What Happens to My Chexy Payment?
My Payment Amount Changed. How Do I Update It?
Can I Use My Home Address for HOA or Property-Related Payments?
Why Can’t I Change the Email During a Blackout Period?
Do You Have a List of PAD-Supported Payees?
I missed my failed payment resolution window, can I pay my bill a few days late?
How to deal with failed payments
Why is my payment scheduled for next month?