To stop future payments, you must pause or cancel your active subscription.
If It’s a Recurring Payment
To stop future charges:
Go to your Dashboard
Select the active subscription
Click Pause or Cancel
Confirm your action
Once paused or cancelled, no future charges will be initiated.
Important Timing Rules
If your payment is:
In a blackout period (within the 4-business-day window)
Already processing
It cannot be stopped.
You must wait until processing completes. Changes will apply to the next billing cycle.
If It’s a One-Time Payment
If the payment has already been sent through the banking network:
It cannot be reversed
It cannot be cancelled
If it has not yet been initiated, you may be able to cancel it from your dashboard.
Still Unsure?
If you’re not sure whether your payment is processing, contact support with:
Payee name
Amount
Scheduled date
We’ll confirm the status and advise next steps.