If your landlord has exceeded 3 password attempts when trying to access your e-transfer, follow these steps to resolve the issue:
Step 1: Verify Your Password or INTERAC Security Answer
You can check your password or INTERAC security answer by:
Logging into your account at app.chexy.co.
Going to Settings > Landlord Payout in your user dashboard.
Step 2: Contact Support for Assistance
If you've already used up all three attempts:
Visit app.chexy.co.
Click the pink question mark to start a chat with our support team.
We'll help you reissue the e-transfer and get things sorted.
Step 3: Reissuing E-Transfer
Kindly let our team know if you’d like to reissue the e-transfer using the same security answer, or if you prefer to set a new one.