Interac e-Transfer is a fast, secure, and widely accepted way to send money between Canadian bank accounts using an email address. Many payees, especially individuals or small businesses, prefer this method because it is direct and convenient.
With Chexy, you can make payments via e-Transfer while earning rewards on your preferred credit card—your payee receives funds the same way they normally would, without any extra steps on their end.
How e-Transfer Works in Chexy Wallet
1. Setting Up Your Payment
Select e-Transfer as Your Payout Method – When setting up your payment, choose Interac e-Transfer as your payee’s preferred option.
Enter Your Payee’s Email Address – Chexy only supports email addresses for e-Transfers; phone numbers are not accepted. Make sure the email is correct, as the transfer will be sent automatically each time.
Check If Your Payee Has Auto-Deposit Enabled
If they have auto-deposit enabled, funds will be deposited instantly when the transfer arrives.
If they do not have auto-deposit, you must set a security question and answer that your payee will need to enter to claim the funds.
Verify with Your Payee – Before setting up e-Transfer, confirm that they accept this method and provide them with any necessary details, such as the security answer, if applicable.
2. Payment Processing Timeline
3 business days before your payment due date, your credit card will be charged to ensure the funds settle before the transfer.
On your payment due date at 12 PM EST, Chexy sends the Interac e-Transfer to your payee’s email address.
Interac typically delivers transfers quickly, but delays of 6–8 hours are possible—if the payee doesn’t see it immediately, they should check later in the day.
3. How Will My Payee Know an e-Transfer Has Been Sent?
On the scheduled payment date, the payee will receive an email from notify@payments.interac.ca with the subject "Chexy has Sent you Money" when the transfer is delivered or deposited.
4. What Happens When My Payee Receives the e-Transfer?
If auto-deposit is enabled: The funds will be automatically deposited into their account, and they will receive a confirmation email from Interac.
If auto-deposit is NOT enabled: The payee will receive an email from Interac with a link to manually deposit the funds. They will need to enter the security answer (which you provided during setup) to claim the transfer.
5. How Can My Payee Identify the Payment is From Me?
Since Interac e-Transfers are processed by Chexy, the payee may not immediately recognize who the payment is from. To ensure clarity:
✅ Use Chexy’s Custom Memo Feature – Add a personalized message to your payment, such as your name or invoice number, so the payee can quickly identify the transfer.
By including this information, the payee will have all the necessary details to recognize and process the payment without confusion.
6. You Will Receive Confirmation Emails from Chexy
Chexy will email you a payment confirmation once the e-Transfer has been sent and again when it has been successfully deposited by your payee.
7. What If My Payee Can't Find the e-Transfer?
If the payee does not see the e-Transfer, here are the most common reasons and solutions:
✅ Wait for Processing Delays – Transfers are sent at 12 PM EST, but Interac may take 6–8 hours to deliver the notification.
✅ Check the Correct Email Inbox – The transfer notification comes from notify@payments.interac.ca, not from Chexy. The payee should look for this email.
✅ Verify the Email Address in Chexy – If the email address was entered incorrectly during setup, the transfer may not have been received.
✅ Check Spam or Junk Folders – Some email providers may filter the Interac notification.
8. e-Transfers Expire After 7 Days
If the payee does not manually deposit the e-Transfer within 7 days, it will expire, and the funds will be returned to your Chexy Wallet.
To avoid this, ensure the payee has auto-deposit enabled or remind them to claim the payment within the timeframe.