Is your employee staring at a blank screen when trying to clock in? Their manager told them to go to a job site, but they couldn't check in when they got there. Here's what happened.

We worked very hard to ensure that employees always clock into the correct job. Almost 30 years of clock-in data have shown us that employees clock into the wrong jobs about half the time, and remarkably, many times, the company admin doesn't correct these time cards. This bad data makes accurate job costing impossible.

Pro created Teams to restrict employees from clocking into the wrong jobs to ensure clean data for your job costing. Therefore, your employees must be on the Team assigned to the job they are trying to clock into.

If this happens to your employees, tell them to clock into the unknown job option, and you can edit the time card later. In fact, you must edit the time card later because an unknown job time card is a critical issue that must be fixed before preparing payroll.

But don't worry. We will flag the issue for you on the Time screen.

So, how do you get the employee on the Team so they can clock into it next time? It's easy.

Go to Teams > select the Team > + Add Team Member.

That's it!

Find more answers to common questions in our Help Center. 😊