Occasionally, an employee needs to clock in but doesn't see their job on the app. You still want them to clock in to start their time card. In this case, they can clock into an "Unknown" job. We still get a GPS track so you can see where they are when clocking in.
But you must edit the time card to the correct job before closing payroll.
About Unknown Job
Employees clock into an 'unknown' job for three reasons:
They aren't on the Team to which the job is assigned
They aren't scheduled for the job and don't have location services enabled.
The job is not yet in the system.
An 'unknown' job is a critical issue shown in red. Critical issues must be fixed before payrolls can be batched.
How to Fix the Unknown Job
First:
Ensure the job is in the system. Go to Customer/Jobs and click on the Jobs tab. Change the screen to list view as shown below, and type the job name in the search box.
Not there? Here is how to Add a Job - the Quick way.
Next:
On the Time screen, click on the Unknown job issue tile and then click on the day with the issue - open that time card.
Toggle Scheduled and Unscheduled jobs to see what is available for the Teams the person is on.
- Choose the job and Save
Want to know more about closing a payroll period? Click here. 👍
Check out our Help Center for answers to other common questions. 😊