We understand how important it is for ClassCover to load quickly and run smoothly on your mobile device. To help ensure the best experience, we've outlined some common factors that can affect app performance, along with simple steps to resolve any slowness you might encounter.
Outdated Software or App Versions
Running outdated versions of your operating system or ClassCover can significantly impact performance over time.
Update Your Operating System:
Android: Go to Settings > System > System Updates.
iOS: Go to Settings > General > About > Software Version.
Update the App:
Log out of ClassCover, uninstall the app, and reinstall the latest version from the App Store or Google Play Store.
Slow Mobile Network
Poor network speed can negatively affect app performance, leading to delays in loading content or syncing data.
Solution: Check your internet speed and ensure you have a stable and fast connection. A slow or unstable network will reduce the app’s responsiveness and loading times.
Lack of Storage Space
If your device is running low on storage, it may struggle to run apps efficiently. Photos, videos, apps, and other large files consume storage, leaving your device with limited "thinking" space.
Solution: Regularly clear out unnecessary files and applications to keep your device storage below 90% capacity. This can improve the speed of both the app and general device performance.
Additional Troubleshooting Tips
If your app continues to perform slowly, you can also refer to our Basic Troubleshooting Guide.
Need Further Assistance?
If these steps don’t solve the problem or you're still experiencing issues, our support team is here to help - simply email us at support@classcover.com.au for assistance.