Turning a device off and on when it's not working sounds like an old joke, but it's a basic troubleshooting step that can solve many problems. If you encounter problems with the ClassCover iOS or Android app, and you've already tried refreshing your data, you can try a few other steps before turning your phone off and on again.

Log out and log in

If your ClassCover information isn't updating or a feature is not functioning, you can try to log out and log back into the app to reset the data.

Uninstall and reinstall the app

With all the apps and OS updates we install on our phones, there can be rare interactions that cause conflicts. By uninstalling and reinstalling an app, you can make sure that updates to your phone and other apps are not affecting it.

Note: Log out of your Classcover App first before uninstalling it.

For Android: Go to the Settings menu > Apps or Application manager > Choose the app > touch Uninstall.

For iOS: Hold your finger on the app icon until it wiggles, tap the X that appears in the corner, and then tap Delete.

TIP: Get the latest version

To make sure you have the most recent features and performance improvements, always download the latest version of the app. The latest and greatest versions are always available on the iTunes App Store and Google Play.

If the following steps were not able to fix the problem, drop us a line and let’s fix it for you 😄