If you’re experiencing issues with your ClassCover app, chances are some simple troubleshooting will get you back up and running in no time. Below, we explain the common causes and how to stay logged in.
Common Reasons for Being Logged Out
Here are the most likely causes:
App Update or Bug Fix: Occasionally, when a new version of the app is released with important updates or security changes, it may log you out as part of the update process.
Using the App on Multiple Devices: If you're logged into your ClassCover account on multiple devices (e.g. phone and tablet), for security reasons, you may be logged out of one when logging in on another.
Session Timeout or Inactivity: For security reasons, the app may log you out after extended inactivity.
How to Stay Logged In
Make sure you're using the latest version of the ClassCover app. You can check this by visiting the iTunes App Store or Google Play Store and updating if prompted.
Try to use the app on one primary device at a time to avoid session conflicts.
Avoid force-closing the app too often – this can sometimes trigger a logout on next use.
Still Having Trouble?
If you've updated the app and are still experiencing issues, try the following troubleshooting steps:
Log Out: First, log out of your ClassCover mobile app.
Uninstall the App: Delete the app from your device.
Restart Your Phone: Turn your phone off and then back on. This can help clear up any temporary system conflicts.
Reinstall the App: Download and install the app again from your device’s app store.
Log In Again: After reinstalling, open the app and log in with your credentials.
Need Help?
If you have any questions or need further assistance, feel free to contact our support team via the Chat feature or email us at support@classcover.com.au – we're always here to help!