Have you completed your training already and are still appearing as ‘partially verified’?

You may have done this training, however you may need to check that it's submitted correctly, which includes the correct training modules as listed in detail in this article, check that none are expired and check that you have submitted your training in MyPL and e-Safety via your DET email.

Over the past couple of weeks >95% support requests across EdConnect & ClassCover have been resolved by assisting the teacher with updating their certificate/s or their details. The ClassCover and DoE systems are working correctly but there can be a delay of up to 72 hours for a status change to be reflected.

There have been many instances of teachers completing the wrong training module. Please check that the below courses are in fact the ones you have completed:

In MyPL (learn how to access this)

  • Fraud and Corruption Control (new and replacing Corruption Prevention) - course code NR33012 (update annually)

  • Code of Conduct Online - course code NR27345 (update annually)

  • Mandatory Child Protection - course code RG08615 (update annually)

  • Data Breach Response Plan - course code RG12326 (update every 5 years)

In e-Safety (learn how to access this)

  • Anaphylaxis e-Learning (APTSs) Teaching and Administrative Staff (update every 2 years)

  • e-Emergency Care (update every 3 years)

  • WHS induction for employees (complete once only)

To get further assistance with accessing training in your staff portal training, please raise a support ticket via https://mypl.freshdesk.com/?menu=Home or contact EDConnect on 1300 32 32 32 - select option 5 IT.

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