NEW: In-app cancellations by relief teachers and other casual staff is now live. This is an optional feature, however if you decide not to use this, you will still be required to enter an emergency contact number and email that is not the school landline so teachers can contact you in a timely manner when needing to cancel.
If you choose to opt-in, you will always be notified along with other admins at your school via email and via push notification immediately through the ClassCover app. Please ensure you have the ClassCover app downloaded with push notifications turned on.
As the ClassCover platform continues to evolve, our mission remains the same: to create a seamless, flexible, and stress-free experience for our teachers and schools alike. We listen closely to feedback from schools and teachers, and we're always eager to implement changes that will positively impact the ClassCover experience for all.
We have now launched opt-in teacher cancellations for your school
Schools can toggle this feature on or off in 'Admin settings', with the option only accessible to admins and main account holders. If you decide to opt-in, make sure you have the ClassCover app downloaded with push notifications turned ON for instant alerts along with email notifications. If you prefer not to opt in, you'll need to provide an emergency contact number.
When a teacher cancels, you'll be notified instantly via email and push notification and given the option to 'find a replacement', taking you to the booking screen with saved job details to facilitate quick rebooking.
How to turn on in-app cancellations
Login to ClassCover on the web version
Head over to 'admin settings' and scroll down to the 'In-app Cancellations' section.
Here you can toggle this feature on. You will see a pop-up letting you know that downloading the ClassCover app if you haven't already done so to receive push notifications when a cancellation request comes through is highly recommended.
You will also receive an email each time a cancellation occurs with a link to rebook.
Cancellations will appear in your school calendar so you can keep track.
Download the ClassCover app and switch on push notifications.
How will it work for teachers when they need to cancel?
When a teacher needs to cancel a booking, they can log into ClassCover, go to the calendar screen, and click cancel.
If the school has opted in for in-app cancellations, the teacher will see a screen that will ask to provide a mandatory reason for cancelling.
For schools not using the in-app cancellation feature, they will be shown the designated emergency contact number and email instead.
Teachers can see which schools have this feature on or off via their 'My Schools' screen.
Upcoming Enhancements
We're excited about our roadmap, which includes automatic rebookings when a cancellation has occurred. When enabled, this feature will allow ClassCover to resend the booking to the original list or smart group, further streamlining the process.
We hope this new feature will provide a more flexible and efficient way of handling cancellations while ensuring that all parties feel accommodated and heard. Your feedback is integral to our continual refinement and innovation, so please don't hesitate to share your thoughts and experiences with our team.