Go to More > Settings > Store Settings > Communication > Reviews to set up how your store collects and manages customer reviews.
Note: Customer Reviews is available on Grow and Grow+ plans. Contact am@cleancloud.com or our Support team to discuss upgrading.
Send Review Requests
Send Requests By: Select Push, Email, or SMS.
Maximum Review Requests Sent to Each Customer: Select No Limit, or a number from 1 to 20.
Delay Before Sending Review Request: Select No Delay, or a delay from 15 to 120 minutes.
Minimum Initial Rating To Prompt for External Review: Select 4 or 5 stars.
Things to note:
Even customers who rate their order highly can still choose to leave feedback privately instead of publicly, and this option can't be turned off.
Review requests only go to customers who have opted into marketing, so customers who haven't opted in won't receive them.
Crawl for Existing Reviews
Add direct review links so CleanCloud can track and display your reviews from each platform:
Google Direct Review URL
Yelp Direct Review URL
Facebook Direct Review URL
NextDoor Direct Review URL
Tip: Test each URL in your browser first to make sure it opens the correct review page before adding it here.
Note: Google review counts are matched using your store's Google Search Terms, set automatically based on your store name and location. If your review count looks off, contact Support to check this setting.