Go to More > Store Settings > Store > Hours & Shifts to set when your store is open and when your team works.
The page has three sections: Business Hours, Store Shifts, and Shift Reports.
Business Hours
Business Hours show customers when your store is open in the customer app. Days without a time slot show as Closed.
To add business hours:
Under Business Hours, select Add Time Slot.
Select the Days the slot applies to.
Set the Opening Time and Closing Time. The defaults are 9:00 AM and 6:00 PM.
Select the add button. It shows how many days the slot will be added to.
A day can have more than one time slot. For example, add two slots on the same day if your store closes for lunch.
To edit or remove a time slot:
Select the pencil icon to change the days or times.
Select the trash icon, then confirm Remove Time Slot.
Time slots apply right away. You don’t need to select Save.
Store Shifts
Store Shifts set the working periods for your team.
To add a shift:
Under Store Shifts, select Add Shift.
Select the Days the shift applies to.
Set the shift start and end time. The defaults are 9:00 AM and 5:00 PM.
To add a second shift on the same days, select + Add another shift.
Confirm the shift.
The shift is created for every day you selected. If no shifts are set, the section shows No shifts.
Shift Reports
Shift reports summarize what happened during a shift.
Email a report at the end of each shift: Toggle on to email a report automatically.
When to send: Choose At shift end, or 5 to 60 minutes after the shift ends.
Recipients: Enter one or more email addresses. Press Enter, or separate them with a comma or space.
Prompt for shift report at clock out: Toggle on to ask your team to complete a shift report when they clock out.
Select Save to apply changes to Shift Reports.
Tip: To make sure every shift starts with a clock-in, toggle on Force Clock-In at Beginning of Shift in Security settings.
Common questions
Do business hours change my pickup and delivery times?
Do business hours change my pickup and delivery times?
No. Business Hours are shown to customers as your store’s opening hours. Pickup and delivery slots are set separately on each route. See Routes Settings.
Can I have a different schedule for each day?
Can I have a different schedule for each day?
Yes. Create separate time slots and select different Days for each one. Days without a slot show Closed.
Can I close for lunch?
Can I close for lunch?
Yes. Add two time slots for the same days, one before the break and one after.