Note: Uber is currently available in the United States and Canada only. If you don’t see Uber under Pickup and Delivery, it isn’t available for your store.
Uber couriers can pick up and deliver orders for you, alongside your own drivers. Go to More > Store Settings > Pickup and Delivery > Uber to set it up.
Before you start, check that:
Pickup and delivery is turned on and you have at least one route. See Routes Settings.
You have Uber credit, or an auto top-up package set. See Credit & Billing below.
How to turn on Uber
Toggle on Enable Uber. Your Uber Organization ID shows below it.
Under Pickup Address, enter your store’s Street Address, Address Line 2 if you have one, City, State, ZIP / Postcode, and Phone. Couriers collect orders from this address.
Add any Instructions for the courier, such as where to park or “Come into the store to pick up or deliver”. Couriers see these at pickup.
Under Business Hours, set when couriers may collect from or deliver to your store. For each day, toggle the day on and set the opening and closing times. Toggle a day off if couriers can’t come that day.
Toggle on Uber Active for each route that should use Uber. You find it in the route’s General tab. See Routes Settings.
Fees
Fixed Fee: Toggle on to charge customers a flat fee instead of the Uber quote.
Fee Coverage: Enter how much of the delivery fee your store pays instead of passing it to the customer. The amount is in dollars.
When customers book, they see Uber time slots with an Uber logo and a starting price, like “From $7.00”. See How to manage pickups and deliveries on the Delivery page.
Notifications & Verification
Push Notifications: Toggle on to send customers push notifications about their Uber delivery.
Require Signature: Toggle on to ask for a signature at handover.
Handover Verification: Choose how the courier proves the handover: None, Photo, or PIN Code.
Credit & Billing
Uber journeys are paid from your Journey Credit Balance, which shows how much credit you have left.
Auto Top-Up Package: Choose a package to buy more credit automatically when your balance runs low. The options are:
$200 credit for $206
$500 credit for $515
$1,000 credit for $1,030
$2,500 credit for $2,575
Choose Off to top up manually.
Important: If your balance runs out, Uber can’t collect or deliver.
Common questions
Can I use Uber and my own drivers?
Can I use Uber and my own drivers?
Yes. Slots with the Uber logo are fulfilled by Uber. Slots without it are handled by your own drivers.
Is Uber available outside the US and Canada?
Is Uber available outside the US and Canada?
No. Uber is available in the United States and Canada only, so it isn’t available in countries such as the UK or Australia.
Why can’t customers choose Uber on my route?
Why can’t customers choose Uber on my route?
Check that Enable Uber is on, and that Uber Active is toggled on in the route’s General tab. Also check that you have Uber credit.