Note: This feature is only available for Custom Branded Apps. If you're interested in launching one, contact support@clubworx.com​

All requests must still be reviewed and approved by your gym, so you remain in full control of membership.

In this article, we’ll cover:

Cancellation policies can be configured at three different levels.
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Set your default cancellation settings here:

Account Profile → Memberships → Membership Cancellation Defaults

These settings apply to all new membership plans created after the defaults are set.

You can configure:

You can customize cancellation rules for individual membership plans when creating or editing a plan.
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Plan settings inherit gym defaults but can be adjusted. For example, you might:

When reviewing a member’s cancellation request, you can override the plan settings for that specific request.
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For example, you may:

A Cancellation/Suspension queue appears on the People List page.

While a request is pending, you can edit:

Approving a request will finalize the cancellation. Once approved, the request cannot be edited.
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You can decline a request and optionally send a message to the member explaining why.
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All updates are recorded in a Change Log on the request details page, including edits and approvals.

Suspension requests work slightly differently from cancellations.
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Suspension requests cannot be edited at the request level.
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Approving a suspension request will trigger the existing suspension form, which must be completed to finalize the suspension.

Members can request cancellation by:

✅ Reminder: All cancellation and suspension requests must be reviewed and approved by your gym before they take effect