Using the Member Portal

How your members can use the member portal to book classes and buy memberships.

Tahlia avatar
Written by Tahlia
Updated over a week ago

Finding a member’s portal details: 

  1. Navigate to the member whose portal you wish to access 


2. In their member's profile find “Member Portal Login Details” in left-side menu

3. To e-mail the member the details of their custom portal address and pin click     “Send member details” and then click the “Send e-mail” button. 


Once your members are logged into their portal they will be able to manage their bookings, view their current membership details and also add additional memberships:

Making a Booking

  1. To book into an event, your member will need to click "Make a Booking" in the left panel

2. Then they will click the event they wish to book into

3. On the next screen they will click "Book event" 

4. If this is successful they will see a green message that says "You are Booked in!" 

5. If they book a member in the wrong class or they wish to cancel, simply click "Cancel Class" to undo the booking

Adding additional Memberships

  1. Your member should select "Buy Membership" in the left-side menu. This will show all memberships available to purchase

 2. They can the "More Info" button on the membership you wish to purchase

3. This will bring them to a new screen where you or the member can change the start date of the membership. Note: Payment will be taken one day after the membership start date. 

4. They should click "Ok" on the pop up window and the "Purchase Membership" button will turn green and say "Membership Added Successfully" 

Making a Booking

  1. To book into an event, your member will need to click "Make a Booking" in the left panel


2. Then they will click the event they wish to book into

3. On the next screen they will click "Book event" 

4. If this is successful they will see a green message that says "You are Booked in!" 

5. If they book a member in the wrong class or they wish to cancel, simply click "Cancel Class" to undo the booking

For more information on members purchasing memberships in the portal, you can read this article

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