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Failed Payments for Individual Members
Failed Payments for Individual Members

What to do when an individual member has a failed payment

Updated over a month ago

Rescheduling a Failed Payment

To see the payments of a member navigate to the member's profile page. You can do this by searching for the member in the "Search" bar or by going to your "People" tab. 

If there is a failed payment it will show like this:

To try the payment again, click on the calendar icon:

This will open a calendar for you to reschedule the payment. The earliest time you can reschedule is the next day. You are also able to reschedule the payment any time in the future. 

If the member has made a payment a different way to autopayments you can click the three dots on the end of the row and then using the drop down menu, indicate that they have paid by cash, POS, or other.

Mark as Paid (other) indicates that the payment has been put through in a way that would not fit under Mark as Paid (Cash) or Mark as Paid (POS) this could be, for example, if a payment is paid through a payment provider not linked in your Clubworx account.

If you would like further help on managing failed payments in bulk, please read this article. 

For any further questions or queries, please don't hesitate to contact support via support@clubworx.com

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