Control when and how far in advance clients can see their assigned workouts. Customize visibility settings at three different levels to create personalized coaching experiences that match each client's preferences and needs.
What are Visibility Settings?
Visibility settings determine how much of their training program clients can see in advance. You can control whether clients view workouts days ahead, only the current week, or see their entire program at once.
Why Use Visibility Settings?
Prevent overwhelm - Some clients prefer seeing only today's workout
Build anticipation - Control when clients see upcoming challenges
Maintain focus - Keep clients concentrated on current training
Personalize experience - Match visibility to individual client preferences
Improve adherence - Reduce anxiety about future difficult workouts
Three Levels of Control
CoachRx offers visibility control at three hierarchical levels, with more specific settings overriding broader ones.
1. Organization Level Settings
Location: Organization settings
Purpose: Sets default visibility for all new clients
Scope: Affects future clients only, not existing ones
2. Program Settings
Location: Individual program settings
Purpose: Controls visibility for all clients in that specific program
Scope: Overrides organization defaults for program participants
3. Individual Client Settings
Location: Each client's profile
Purpose: Most granular control for specific clients
Scope: Overrides both organization and program settings
Setting Up Client Visibility
For Individual Clients (Most Common)
Navigate to the client's profile
Scroll to the "Visibility Settings" section
Choose your preferred option:
Specific number of days in advance (e.g., 3 days, 7 days)
Current week only (Monday-Sunday view)
Full program visibility (see entire program)
Click "Save" to apply changes
Visibility Options Explained
Days in Advance
Client sees workouts X days ahead
Example: "3 days" means they see today + next 3 days
Good for: Clients who like some planning but not too much
Current Week Only
Shows Monday through Sunday of current week
Resets each week automatically
Good for: Weekly planning approach, reducing overwhelm
Full Program Visibility
Client sees entire assigned program
Includes past and future workouts
Good for: Self-motivated clients who like long-term planning
Troubleshooting Visibility Issues
Common Problems and Solutions
"My client can't see their workout"
Check visibility settings at all three levels
Verify the workout date falls within visibility timeframe
Confirm client's time zone is set correctly
Ensure changes were saved properly
"Client sees too many/too few workouts"
Review current visibility setting in client profile
Check if program settings are overriding client settings
Adjust days in advance or toggle week view
Have client refresh their app
"Changes aren't showing up"
Ensure you clicked "Save" after making changes
Ask client to close and reopen their app
Check that you're editing the correct client's settings
Verify there are no conflicting program settings
Best Practices
Choosing the Right Setting
New clients: Start with current week only to reduce overwhelm
Experienced clients: Gradually increase visibility as they adapt
Anxious clients: Limit to 1-3 days to maintain focus
Planners: Full visibility for clients who thrive on long-term planning
Communication Tips
Explain the setting to clients when you change it
Ask for feedback about their preferred visibility level
Adjust based on adherence - if they're skipping ahead, reduce visibility
Use as motivation tool - reveal exciting workouts strategically
FAQ
Q: Can clients change their own visibility settings?
A: No, only coaches can modify visibility settings. This maintains coaching control over the client experience.
Q: Do visibility settings affect past workouts?
A: Settings primarily control future visibility. Past workout access depends on your program configuration.
Q: What happens if I change a client's visibility mid-program?
A: Changes take effect immediately. The client will see more or fewer future workouts based on the new setting.
Q: Can I set different visibility for exercise vs. lifestyle programs?
A: Visibility settings apply to all content. You cannot separate exercise and lifestyle visibility currently.
Q: Do visibility settings affect coaches' view?
A: No, coaches always see the full program regardless of client visibility settings.
Q: What's the maximum number of days in advance I can set?
A: You can set visibility for any number of days, though most coaches use 1-14 days for optimal results.
Q: Can I bulk change visibility settings for multiple clients?
A: Currently, visibility must be set individually for each client through their profile settings.