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Client Visibility Settings

Why can't my client's see their workouts?

Updated over 2 months ago

CoachRx's visibility settings allow you to control how and when clients see their assigned workouts. This customizable feature helps you create a more personalized coaching experience that aligns with each client's preferences and needs.

Visibility Settings Locations:

CoachRx offers three distinct levels of visibility control:

1. Organization Level Settings

- Located in your organization's main settings dashboard

- Sets the default visibility for all new clients

- Changes at this level affect future clients only, not existing ones

2. Program Settings

- Found within individual program configuration options

- Controls how far in advance program workouts are visible

- Affects all clients assigned to the specific program

3. Individual Client Settings

- Available in each client's profile

- Provides the most granular control over workout visibility

- Overrides organization and program-level settings

How to Configure Client Visibility Settings

1. Navigate to the client's profile

2. Scroll to the visibility settings section

3. Select from available visibility options:

- Specific number of days in advance

- Current week only: Monday-Sunday (toggled on)

- Full program visibility (toggled off)

4. Save your changes

If clients report visibility issues:

- Verify current visibility settings at all three levels

- Ensure changes were properly saved

- Check if workouts fall within the specified visibility timeframe

- Confirm the client has refreshed their app/browser

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