Overview & Getting Started
CoachRx is partnered with Stripe to handle all payment processing. To get started with payments in CoachRx:
Go to Business Suite
Create a Stripe account (use a different email/mobile number if you already have an existing Stripe account, or contact Stripe to transfer an existing account)
Complete Stripe registration
Create Products and Subscriptions
Add clients to pricing plans
Start collecting payments
Payment Availability
CoachRx serves every country that Stripe allows, which includes 40+ countries. To check if your country is supported, visit stripe.com/global.
Fees
CoachRx's processing fee is 2% below industry standard. Your total fee = your country's standard Stripe fee + 2%.
What's Included
The Business Suite includes:
Payment processing
Contracts
Waivers
Storefronts
Sales pages
Metrics
Reporting
Payroll
There are no extra charges beyond the base fee.
Fee Examples
In the United States, the fee breakdown is: 2.9% + $0.30 (Stripe's base US rate) + 2% (CoachRx fee) = 4.9% + $0.30 per transaction.
Real world example: If you have 30 clients making 30 transactions per month totaling $9,000 in revenue, your transaction fees would be approximately $441, for a total of $450 when combined with the platform fee.
Fee FAQ
Why 2%? This fee supports the full Business Suite with no paywalls for future features. The cost replaces multiple separate tools you would otherwise need to purchase.
What's the impact on my margins? The 2% fee replaces multiple tools you would otherwise pay for separately, providing better overall value. This keeps your costs lower than managing payments, contracts, waivers, payroll, and reporting through different platforms.
Is CoachRx subscription required to use payments? No, you are not required to use CoachRx for subscriptions to access the payment system.
Fees by Country
For countries outside the United States, visit stripe.com/pricing to check the standard fee for your country, then add 2%.
Invoices
Sending Invoices
When creating recurring subscriptions, you can send an invoice to your client by clicking "Send Client Invoice". Once the client pays the invoice, that payment method becomes their default payment method for future charges.
Sending Past Invoices
To send invoices for past charges:
Go to the client profile
Go to the Billing tab
Download and send the invoice
Important Invoice Notes
Invoices sit as draft for approximately one hour before sending. Clients must accept their CoachRx invite BEFORE an invoice can be sent to them.
Failed Payments
If a payment fails, Stripe automatically retries the payment every 3 days. The subscription remains past due until the payment is made, voided, or the subscription is canceled.
Payouts
Payouts deposit money to your bank account. Payout timing depends on your business location and payout schedule, and typically occurs on a rolling basis. For detailed information, refer to the Stripe documentation.
Adding Client Payment Information
If a client does not have payment information on file, you have two options:
Add payment information through the Business Suite directly
Send an invoice to the client (they will become a customer in the system and can update their payment information through the app)
Updating Your Business Information
To update your business information including personal details, banking information, and business registration details, log into your Stripe account and update the information there. These changes sync with CoachRx.
Tax
To add tax to your invoices:
Go to the Tax section of Payments in CoachRx
Create tax rates
Add the tax rates to subscriptions and one-time payments
You can create custom tax rates for different situations
Compliance
Stripe is a PCI Level 1 Service Provider, which means it meets the highest standards of payment card security. PCI compliance is a shared responsibility between Stripe and CoachRx, so all payment processing is secure and compliant with industry standards.
Payment Methods
CoachRx currently supports credit and debit card payments through Stripe. Clients can use Visa, Mastercard, American Express, and other major credit and debit cards to pay for their coaching services. Cards are processed securely through Stripe, giving both you and your clients peace of mind about payment security.
ACH Payments: We receive frequent requests for ACH (bank transfer) payment options. ACH payments are not currently available in CoachRx, but it's a feature many coaches are interested in. If this is important for your coaching business, consider reaching out to the CoachRx team to share your interest in this feature. In the meantime, card processing through Stripe remains the primary payment method for collecting client payments within the platform.