Enable payment processing and unlock CoachRx Business Suite tools by connecting your account to Stripe. Accept client payments, manage subscriptions, and access comprehensive business metrics through this integrated payment platform.
Connecting to Stripe
Enable payment processing and unlock CoachRx Business Suite tools by connecting your account to Stripe. Accept client payments, manage subscriptions, and access comprehensive business metrics through this integrated payment platform.
What is Stripe?
Stripe is CoachRx's payment processing partner, available in 40+ countries. This integration allows you to collect payments directly through the platform and access advanced business management tools.
Key Benefits & Features
Global payment processing - Available in 40+ countries worldwide
Client subscription management - Recurring memberships and ongoing coaching payments
One-time product sales - Apparel, supplements, consultations, and programs
Business Suite access - Unlock metrics, reporting, payroll, and contracts
Secure transactions - Industry-leading security and compliance
Automated billing - Recurring payments process automatically
Comprehensive reporting - Track revenue, subscriptions, and business performance
Before You Begin
Important Requirements
Account Owner Access Required:
Only the Account Owner can connect Stripe to CoachRx
Super Admins can view Business Suite tools after connection
Regular Admins and Coaches cannot initiate Stripe connection
Email Address Requirement:
You must use a different email address than your existing Stripe account (if applicable)
Cannot connect an already-established Stripe account directly
CoachRx creates a new Stripe Connect account during setup
Information Needed:
Business details and information
Identity verification documents
Bank account or payout information
Tax identification numbers (depending on location)
Connecting Stripe to CoachRx
Step 1: Navigate to Business Section
Log into CoachRx as the Account Owner
Click "Business" in the top navigation bar
Business Suite interface opens
Step 2: Access Payments
Inside Business Suite, select "Payments" from the sidebar
Payments dashboard opens
Stripe connection status displays
Step 3: Start Stripe Setup
Click "Connect Stripe" button (or similar connect/setup button)
Stripe setup process begins
You'll be redirected to Stripe registration flow
Step 4: Create Your CoachRx Stripe Account
Follow the prompts to create Stripe account through CoachRx
This creates a Stripe Connect account linked to your CoachRx organization
Complete all required fields in the setup wizard
Important: This process creates a NEW Stripe account specifically for your CoachRx integration.
Step 5: Handle Existing Stripe Accounts
If you already have a Stripe account:
You must use a different email address for the CoachRx integration
Your existing Stripe account cannot be directly connected
Contact Stripe support to discuss:
Transferring your existing account to CoachRx integration
Merging account data
Migration options
Why the different email requirement:
Prevents conflicts between accounts
Ensures proper CoachRx integration functionality
Maintains separate business entity if needed
Step 6: Complete Stripe Registration
Required information includes:
Business Details:
Business name and type
Business address
Website URL (if applicable)
Business description
Identity Verification:
Personal identification documents
Social Security Number or Tax ID
Date of birth
Legal name
Payout Information:
Bank account details for deposits
Routing and account numbers
Payout schedule preferences
Tax Information:
Tax identification numbers
Business structure details
Required tax forms
Step 7: Confirm Connection
Complete all Stripe onboarding steps
Verify all information is accurate
Submit for Stripe review (if required)
Stripe status shows "Connected" in CoachRx
Business Suite tools are now unlocked and accessible
What You Unlock After Connecting
Payment Features
Subscriptions:
Create recurring membership plans
Manage ongoing client coaching payments
Automate monthly or annual billing
Set up different pricing tiers
Apply proration for mid-cycle changes
One-Time Products:
Sell apparel and merchandise
Offer consultation packages
Sell supplements or equipment
Process one-off payments
Create custom product offerings
Business Suite Tools
Metrics & Reporting:
Business performance dashboard
Revenue tracking and analysis
Subscription growth metrics
Client acquisition data
Financial reporting and exports
Additional Tools:
Payroll management for coaches
Commission tracking and calculation
Contracts and waivers functionality
Storefront creation and management
Customer management database
FAQ
Q: Can I connect my existing Stripe account to CoachRx?
A: Not directly. You must create a new Stripe account through the CoachRx connection process using a different email. Contact Stripe to discuss transferring existing accounts.
Q: Why do I need to use a different email address?
A: This prevents conflicts between accounts and ensures proper integration functionality. Each Stripe account requires a unique email address.
Q: Can Super Admins connect Stripe?
A: No. Only the Account Owner can initiate and complete the Stripe connection. Super Admins can access Business Suite after connection is established.
Q: How long does Stripe approval take? A: Most accounts are approved within 24-48 hours. Complex cases requiring additional verification may take longer.
Q: What countries is Stripe available in?
A: Stripe is available in 40+ countries. Visit stripe.com/global to check if your country is supported.
Q: Can I disconnect and reconnect Stripe later?
A: Disconnecting Stripe removes Business Suite functionality and payment processing. Contact CoachRx support before disconnecting to understand implications.
Q: What happens to my payments if Stripe connection fails?
A: You cannot process payments through CoachRx without active Stripe connection. Maintain alternative payment methods until connection is established.
Q: Are there monthly fees for using Stripe?
A: Stripe charges per-transaction fees, not monthly fees. CoachRx Business Suite adds 2% per transaction. Review complete fee structure in your Stripe dashboard.
Need Help?
For Stripe Connection Issues:
Contact CoachRx Support: coachrxsupport@opexfit.com
Visit CoachRx Help Center for setup guides
For Stripe Account Issues:
Contact Stripe Support directly: stripe.com/support
Access Stripe documentation: stripe.com/docs
For Business Suite Questions:
Email CoachRx Support: coachrxsupport@opexfit.com
Reference Business Suite help articles